FAQs

Why do I need to create an account upon checkout?

It is easier to keep track of your recent orders, and download any purchased PDF files easily and securely.

You can also keep your email address up to date so the next time you shop, all you need to do is log in and the fields will be filled in magically.

Not only that, if you have any problems with your files, I can help you directly if you registered on my website.

I have registered an account but there is no confirmation email.

Please check your junk/spam folder.

What products do Balloon Macaroon make?

1. Instant invitations2. Premium Invitations3. Greeting Cards
This is the most basic type of invitation offered by Balloon Macaroon. Invitations are immediately available after checkout. You will then need to input relevant party details.

After checkout, you will be able to download the file in “My Account” instantly. The files can be downloaded 5 times within 30 days.

*Note: You can edit specially set-up text fields any way you wish, using your own fonts and choice of colours. However, you cannot change any image elements on the invitation.

If you need to customize a design, please consider a Premium Invitation.

These invitations are fully customizable, that means you may request to change any detail – text, font, colour, graphics etc. Before adding product to cart, please fill in some information in the “Customise Here ✎” tab. Next, simply click the Add to Cart button to view cart and complete the checkout process.

Note that you will NOT be able to download directly after purchase. It will take 1-3 business days for changes to take effect and you will receive 3 free reviews via your registered email with Balloon Macaroon.

Once you are happy with the changes, kindly confirm and request for a final print-ready file.

This service is not recommended for last minute arrangements.

For your convenience, I use a different platform (Zazzle) for greeting cards because they provide printing and envelopes. You can even customize the cards with no minimum quantity.

Which programs do I need to open a Balloon Macaroon invitation?

You don’t need anything, really! All you need is Adobe Reader, a very common PDF tool. You will need it to view and print invitations. You can use it to edit Instant Invitations too.

How do I edit the invitations on Adobe Reader?
You can find a detailed step-by-step guide on how to edit here.

You may also wish to check out these printing tips too for perfect prints every time. Alternatively, here is how you can create a .jpg image to be sent out to your guests.

If there isn't a color that I like, can I still request a different color scheme?

Yes, but this is valid to Premium Invitations only. All you need to do is fill in a form in the “Customise Here ✎” tab.

I have customised my Premium Invitation, but some of the information doesn't show up in my cart!
Try using other browsers, notably Google Chrome – the best browser there is ;)

Do you make things other than invitations?

Yes, I can customize a whole new party for you (posters, banners, stickers etc.), however my availability depends on the season and my schedule. Please request a Custom Order and I will get back to you asap.

Do you print?

Sorry, I do not provide printing at the moment. I do not ship printed copies either.

However, I am trying out Zazzle which provides printing and envelopes.

Is there an app to edit the invitations? / Can I edit on my phone?

No. Editing is only possible with Adobe Reader. You must do it on a computer/laptop.

 


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